Return and Refund Policy

Return and Refund  Policy

At Ellines Tech, we are dedicated to ensuring your complete satisfaction with your purchase. If you are not satisfied for any reason, you may return the item within 30 days of delivery for a full refund, subject to the terms outlined below.

Eligible Returns

To qualify for a return, please ensure the following conditions are met:

Original Condition:

    • The item must be in its original, unused condition, free from any signs of wear or damage.
    • All original accessories, manuals, and packaging materials must be included in the return.

Return Window:

      • The item must be returned within 5 days of the delivery date. Returns initiated after this period will not be accepted. 

Non-Refundable Items:

Certain items may not be eligible for return, including:

  • Customized or personalized products.
  • Digital downloads or software that has been opened.
  • Items marked as final sale.

Shipping Costs:

    • Please note that shipping costs incurred during the original purchase may not be refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item).

How to Request a Return

To initiate a return, please follow these steps:

Contact Customer Support:

  • Reach out to our customer support team via email at support@ellinestech.co.ke.co.ke or call us at +254748255466.
  • Provide your order number, the reason for the return, and any other relevant information or photos if applicable.

    Receive Return Authorization:

    • Our customer support team will review your request and provide you with a return authorization number.
    • Instructions on how to ship the item back to us will also be included. This authorization number must be included with your return to ensure proper processing.

      Prepare the Item for Return:

      • Pack the item securely in its original packaging to prevent damage during transit.
      • Include the return authorization number on the outside of the package, along with any original receipts or documentation.

        Ship the Item Back:

        • Use a trackable shipping service or purchase shipping insurance for items over a certain value to ensure the item reaches us safely.
        • Ship the item to the address provided by our customer support team. Keep a copy of the shipping receipt for your records.

          Process the Refund:

          • Once we receive the returned item and confirm its condition, we will process your refund.
          • Refunds will be issued to the original payment method used for the purchase.

            Our Services

            Quick Reference
            • Return Period: 5 days from delivery.
            • Contact Support:
            • Refund Processing: 5-10 business days.
            • Non-Refundable Items: Customized products, opened software, final sale items.
            Tips for a Smooth Return
            • Keep all original packaging and accessories.
            • Use a trackable shipping method.
            • Retain shipping receipts until your refund is processed.

            Changes to This Policy

            • Exchanges:
              • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
            • Customer Support:
              • If you have any questions or concerns regarding the return process, please do not hesitate to contact our customer support team. We are here to assist you!
            • Policy Updates:
              • We reserve the right to update this refund and return policy at any time. Any changes will be communicated through our website or via email.
            Contact Us

            Note:

            • Refund Processing TimePlease note that it may take 5-10 business days for the refund to be processed and appear in your account, depending on your financial institution. During peak seasons or holidays, processing times may be longer.
            Ellines Tech